Federal Communications Commission Chairman, Brendan Carr, 4 March 2026

Americans get frustrated when they call a U.S. business and end up speaking with someone at a call center located in a foreign country.

Language & communications barriers only make it harder for callers to get the results they want.

So the FCC is seeking comment on several… pic.twitter.com/MKGFYvNh1Y

— Brendan Carr (@BrendanCarrFCC) March 4, 2026

… ideas that could help, including

Facilitating the onshoring of foreign call centers

Requiring operators at call centers to be proficient in American Standard English

Further cracking down on illegal robocalls from abroad through the use of targeted tariffs or bonds.

The FCC’s proposals focus on the call centers run by the communications providers regulated by the FCC. And could represent steps for the government to build on more broadly.