… efficiently, ensuring no one was left without assistance. No call center operators were laid off or fired.FALSE. NO ONE was left without assistance and every call was responded to urgently.
— Homeland Security (@DHSgov) July 12, 2025
When a natural disaster strikes, phone calls surge, and wait times can subsequently increase. Despite this expected influx, FEMA’s disaster call center responded to every caller swiftly and… pic.twitter.com/EPsjp2ELCi
Within hours of the disaster declaration, FEMA deployed 311 staffers delivering critical intelligence, aerial imagery, and shelter for 171 survivors, contributing to over 850 lives saved alongside Texas’s 2,100 personnel across 20 agencies. FEMA remains fully committed to providing rapid, effective support to affected communities throughout this ongoing recovery effort.
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