It’s Almost Impossible to Get Through to Someone

American Doctor filmed this video to show the American People what’s it’s like trying to get insurance to approve procedures

“Nine minutes on hold and still no answers—UnitedHealthcare, are you serious? — As a doctor, it’s almost impossible to get through to someone at an… pic.twitter.com/05VByBEsb2

— Wall Street Apes (@WallStreetApes) January 15, 2025

… insurance company”

This phone call proves these calls are a runarounds TO NOWHERE, they are clearly setup to make you just give up and not even bother. THIS IS SICK

The doctor posted this video and said:

“I recently shared a video explaining how, during a DIEP surgery, I had to scrub out mid-procedure to address a call from UnitedHealthcare demanding justification for my patient’s diagnosis and inpatient stay—despite the surgery being pre-approved. To make matters worse, the representative lacked access to the patient’s full medical information, causing unnecessary disruption.

After posting the video, UnitedHealthcare actually left a message at my office with a callback number. As a doctor, it’s almost impossible to get through to someone at an insurance company, but I gave it a shot. I waited on hold for nearly 10 minutes but was ultimately unable to reach the right person (not surprising). I still don’t know what they wanted to discuss, leaving me with even more questions. Most importantly, this raises a bigger issue: What can we do to create change?”